Our Work


January 2016

by Anonymous, Jul 27, 2016
This past fall, I joined ILAO as the User Experience Research Coordinator. My first assignment involved getting to know our website users and ultimately creating a set of user personas to help us meet the needs of our users as we completely transformed our websites and online services. User pe... More
by Andrew Sharp, Jul 27, 2016
One of the most important things about running a legal information website like IllinoisLegalAid.org is making sure that all of the valuable nuggets of information are written in “plain language.” Although it sounds like a simple concept, it can be very difficult to actually write in a way tha... More
by Gwen Daniels, Jul 27, 2016
Next week, I am co-presenting a session on "Next Generation Content Strategy for Statewide Websites" at the 2016 LSC Technology Initiative Grant conference. More than once our Executive Director has asked, "Why are you (ILAO's Technical Director) doing that panel and not our Content Director?"... More