Our Work


All Blog Posts

by Anonymous, Nov 08, 2016
For years, we've honored the many, many people who help Illinois Legal Aid Online keep its legal resources up to date and accurate for the 3+ million users who turn to us for help. You've seen their names on rosters and contributor lists. You may have even run into them at a Volunteer Apprecia... More
by Lisa Colpoys, Jul 27, 2016
Readers of this blog have been very patient for the past 20 months, since ILAO announced that it was completely transforming its technology platform, websites and mobile apps. Well, your patience is soon to be rewarded! ILAO is in the final stretch of this big project, and will launch its bran... More
by Anonymous, Jul 27, 2016
One of the other projects I've been working on is the Drupal community technology initiative grant (TIG) that started in January and was awarded to Idaho Legal Aid Services as part of the Legal Services Corporation's Technology Initiative Grant program (thank you LSC!). If you are on the LSNT... More
by Anonymous, Sep 15, 2017
Illinois Legal Aid Online celebrates its 15th birthday on March 8, 2016 with a free CLE program, happy hour and more. Since its launch in 2001, ILAO has logged nearly 17 million visits to its websites, making it by far the most accessed legal aid resource in the state. Through the innovative... More
by Gwen Daniels, Sep 19, 2017
Just before the start of this sprint, Lisa (ILAO's Executive Director), Teri (IllinoisLegalAid.org Product Owner/ILAO's Program Director), and I sat down to discuss the website rebuild, our scrum process and reality. Like so many tech projects, we are behind schedule and over budget (or likely... More
by Teri Ross, Sep 15, 2017
At the most recent Legal Services Corporation's Annual TIG Conference I had an unexpected experience. I've been chewing it over for the last few weeks and would like to share with you. For those less familiar with the TIG conference and what happens when legal aid programs from across the cou... More
by Anonymous, Sep 15, 2017
This past fall, I joined ILAO as the User Experience Research Coordinator. My first assignment involved getting to know our website users and ultimately creating a set of user personas to help us meet the needs of our users as we completely transformed our websites and online services. User pe... More
by Andrew Sharp, Sep 15, 2017
One of the most important things about running a legal information website like IllinoisLegalAid.org is making sure that all of the valuable nuggets of information are written in “plain language.” Although it sounds like a simple concept, it can be very difficult to actually write in a way tha... More
by Gwen Daniels, Sep 15, 2017
Next week, I am co-presenting a session on "Next Generation Content Strategy for Statewide Websites" at the 2016 LSC Technology Initiative Grant conference. More than once our Executive Director has asked, "Why are you (ILAO's Technical Director) doing that panel and not our Content Director?"... More
by Gwen Daniels, Sep 15, 2017
This blog post has been bouncing around my head since I heard Cathy Theys (Twitter: @yesCT), Community Liason at Blackmesh speak about Drupal core mentoring at DrupalCorn in late July. Why? Because I saw immediate parallels between how Drupal relies on contributors to build and maintain its... More