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All Blog Posts

by Teri Ross, Jul 27, 2016
At the most recent Legal Services Corporation's Annual TIG Conference I had an unexpected experience. I've been chewing it over for the last few weeks and would like to share with you. For those less familiar with the TIG conference and what happens when legal aid programs from across the cou... More
by Anonymous, Jul 27, 2016
This past fall, I joined ILAO as the User Experience Research Coordinator. My first assignment involved getting to know our website users and ultimately creating a set of user personas to help us meet the needs of our users as we completely transformed our websites and online services. User pe... More
by Andrew Sharp, Jul 27, 2016
One of the most important things about running a legal information website like IllinoisLegalAid.org is making sure that all of the valuable nuggets of information are written in “plain language.” Although it sounds like a simple concept, it can be very difficult to actually write in a way tha... More
by Gwen Daniels, Jul 27, 2016
Next week, I am co-presenting a session on "Next Generation Content Strategy for Statewide Websites" at the 2016 LSC Technology Initiative Grant conference. More than once our Executive Director has asked, "Why are you (ILAO's Technical Director) doing that panel and not our Content Director?"... More
by Gwen Daniels, Jul 27, 2016
This blog post has been bouncing around my head since I heard Cathy Theys (Twitter: @yesCT), Community Liason at Blackmesh speak about Drupal core mentoring at DrupalCorn in late July. Why? Because I saw immediate parallels between how Drupal relies on contributors to build and maintain its... More
by Dennis Rios, Jul 27, 2016
I recently took up a new sport. Rugby! As you may or may not know the scrum process that our Dev team has been using to transform ILAO's technology was named after the sport of rugby. A scrum (short for scrummage) is a method of restarting play in rugby that involves players packing closely to... More
by Anonymous, Jul 27, 2016
Hello, Chris here again, ILAO's ScrumMaster for the Tech Transformation. We started our 30th Sprint today, and while we’ve come a long way, we’re still making progress towards fully taking ownership of the scrum process. One of the most difficult concepts for us, and one which I think many new... More
by Anonymous, Jul 27, 2016
Dear Reader,I am posing a gratitude challenge to you this week. The late, Wayne Dyer wisely wrote, “Give yourself the gift of five minutes in awe of everything you see around you. Go outside and turn your attention to the many miracles around you. This five-minute-a-day regimen of appreciation... More
by Gwen Daniels, Jul 27, 2016
We did something this sprint we've never done before: we added stories specifically for the Product Owner. That's not a typical move for a scrum team to make, but we're not like most development teams. Most Scrum teams are made up of developers working on software features. We've got that, b... More
by Natanya Pope, Jul 27, 2016
Hi! I’m Natanya, I work with the legal experts who help to keep ILAO’s content accurate and up-to-date. For me, ILAO is like one big input/output machine, the purpose of which is to process content and churn out bundles of legal information and tools for users who are looking for answers to sp... More