Once you are eligible for reconnection, the utility company must turn on your service within a specified time limit. If the utility company does not meet the time limits, you may not have to pay a reconnection fee.
If the delay is for 2 or more calendar days and was not your fault, the utility must credit your account 2 non-prorated monthly charges and 3 monthly charges if the shut off was a mistake.
Reconnection time limits change depending upon on your situation:
- If you provide a valid medical certification, the utility must reconnect your service within 1 business day (M-F).
- If the utility disconnects your service by mistake, your service must be reconnected within 1 business day (M-F). You will not have to pay a reconnection fee.
- Your electric, water, or sewer service must be reconnected within 4 calendar days once you are eligible.
- Your natural gas service must be reconnected within 7 calendar days once you are eligible.
The reconnection time limits do not apply if:
- You do not give the utility company access to reconnect the service;
- The disconnection happened at place other than the meter as a result of lack of access;
- Repair is needed to correct damage or an unsafe condition; or
- Unanticipated and foreseen circumstances cause delay.