Although older Illinoisians use Illinois Legal Aid Online’s (ILAO’s) digital tools, we wanted to understand how we could better help them, through more effective design and information. To achieve this, we facilitated a community group of older Illinois homeowners who helped us reframe our free legal website tools and services to better align with their lived experiences and ultimately increase their understanding of and self-confidence in asserting their homeowner rights.
Illinois Legal Aid Online (ILAO) serves everyday heroes. The people we help inspire and motivate us. These are self-advocates like Courtney, who returned to ILAO again and again as she navigated through a divorce and post-judgment issues.
ILAO believes that many people - given the right guidance and tools - can be their own best advocates. ILAO equips Illinoisans with the tools they need to understand and enforce their legal rights. These are honest workers and caring parents, like Courtney. Courtney said, "ILAO became my bible for legal help... I learned I had legal rights, and I learned it from ILAO."