How do I create an account?

Accounts are free on Illinois Legal Aid Online. Your account is tied to your email address. Sign up for an account and log-in when you visit the site to be able to save referrals and see your applications when you use Get Legal Help.  If you are a legal professional, an account will also allow you to add events and jobs.

Follow these steps to create an account:

  1. Sign up for an account.
  2. Select the member type that best describes you.  
  3. Follow the steps by entering a username, your email address, and complete the remaining fields.
  4. Click the create new account button.
  5. Check your inbox for an email from @IllinoisLegalAid.org.
  6. Follow the email instructions to set your password.

Once your password is set, you can log into the website.

How do I log in and out of the website?

To log into your account, enter your username and password on the log in page.  You can find the link at the top right of each page (desktop) or the 3-line hamburger menu (mobile).  Once you log in, the link will change to Log Out.

What if I forgot my password?

Use the forgot password form to reset your password.  You will get an email with a link to create a new password.

If you do not receive the email, check your spam filter.  If you need additional help, contact us.

Can I change the email address on my account?

Yes!  You can change the email associated with your member account with these simple steps:

  1. Make sure you are logged in to your account.
  2. Click My account.
  3. Click edit or the pencil icon in the User Profile box.
  4. Enter your current password.
  5. Delete the current email address and enter your new email address.
  6. Click the save button at the bottom.

Once you change your email address, you will not be able to log in with the old email address.

How do I update my account profile?

You can update your account information with a few simple steps:

How can I change my notification and email preferences?

Members can be notified by email or text when they have applied for legal help and subscribe to newsletters and other communications from ILAO.  These settings can be changed in your user profile.

Follow these steps to change your email preferences:

  1. Make sure you are logged in to your Illinois Legal Aid Online account.
  2. Click My account from the main menu (top right on desktop; 3 line hamburger menu on mobile).
  3. Click Edit.
  4. Scroll down to Notification preference and select your preference. Scroll to the Newsletters section and check or uncheck the boxes to indicate your preferences.
  5. Click Save at the bottom.

How do I cancel or close my account?

Please contact us to close your account.  We respond to account concerns within 1 - 2 business days.

Is my account information private?

Your account information is private. This means that it is not visible to the public or to other members.

Why was my account banned or disabled?

ILAO may disable or remove an account for a variety of reasons. Community members who have not accessed their account in more than two years may have their accounts deleted. Legal aid members may have their account deleted or disabled if their work email bounces multiple times, or if we learn you are no longer with the organization you signed up through. Your account might have been banned or disabled due to violations of our Terms of Use. 

Please see our Terms of Use for more information. If you think your account has been banned or disabled by mistake, please Contact Us.

Frequently asked questions